About Lakes Care Group

Our Story

Lakes Care Group was established with a clear vision: to provide adult care services that truly put people first. Operating from our head office in London, we have grown to serve communities across six major UK locations, always maintaining our core commitment to compassionate, person-centred care.

Our name reflects our philosophy. Like the calm, nurturing environment of a lake, we aim to create spaces and services where individuals can feel safe, supported, and valued. Every aspect of our care is designed with dignity and respect at its heart.

Today, we are proud to support adults across Cambridge, Peterborough, Leeds, Manchester, Birmingham, and Poole, delivering a comprehensive range of care services tailored to individual needs and preferences.

Our Mission & Values

The principles that guide everything we do

Compassion

We treat every individual with kindness, empathy, and genuine care, recognising the unique person behind every care need.

Excellence

We are committed to the highest standards in everything we do, from staff training to care delivery and facilities management.

Dignity

We uphold the fundamental rights and dignity of every person in our care, ensuring respect in all interactions.

Partnership

We work collaboratively with families, healthcare professionals, and communities to achieve the best outcomes.

Our Care Philosophy

Person-centred care is at the heart of everything we do

Putting People First

We recognise that every individual is unique, with their own life story, preferences, and needs. Our person-centred approach means we take time to understand what matters most to each person in our care.

We develop individualised care plans in partnership with residents and their families, ensuring that care is delivered in a way that respects personal choices, maintains independence where possible, and promotes wellbeing.

Our philosophy extends beyond physical care. We focus on emotional, social, and psychological wellbeing, creating environments where people can thrive, maintain meaningful connections, and enjoy quality of life.

Continuous Improvement

We are committed to learning, adapting, and improving. Through regular staff training, quality reviews, and feedback from residents and families, we ensure our services remain at the forefront of adult care best practice.

Our Care Team

Experienced professionals dedicated to your wellbeing

At Lakes Care Group, we recognise that our team is our greatest asset. We employ experienced, qualified care professionals who are passionate about making a positive difference in people's lives. Our team includes registered managers, senior care assistants, care assistants, activities coordinators, and specialist support staff, all working together to deliver excellent care.

Fully Qualified

All staff hold relevant qualifications and undergo comprehensive training

DBS Checked

Enhanced background checks ensure safety and peace of mind

Ongoing Training

Regular professional development keeps skills current and relevant

Compassionate

Selected for their empathy, patience, and dedication to care

Safeguarding & Dignity

Protecting the rights, safety, and dignity of everyone in our care is our paramount responsibility. We maintain robust safeguarding procedures and create environments where people feel secure and respected.

Our Commitment Includes:

Comprehensive safeguarding policies and procedures that comply with current legislation and best practice guidance. All staff receive thorough safeguarding training and understand their responsibilities to identify and report concerns.

We promote dignity in every aspect of care, from personal care routines to meal times and social activities. Privacy is respected, choices are honoured, and individuals are treated with the courtesy and respect they deserve.

We work transparently with families, local authorities, and healthcare professionals to ensure that any concerns are addressed promptly and appropriately, always keeping the wellbeing of the individual at the centre of our response.

Rights & Advocacy

We support individuals to understand and exercise their rights, including access to advocacy services where appropriate. Our person-centred approach ensures that voices are heard and preferences are respected in care planning and delivery.